Privacy Policy

Last updated: January 10th, 2023

Thank you for choosing HQD!

This Privacy Policy (“Privacy Policy”) is designed to help you understand how HQD and its affiliated partners (“HQD ,” “we” or “us”) collect and processes the Personal Information that we gather when you use our website (“Site” or “Service”).

Before submitting information to the Site, please review this Privacy Policy carefully. By using or accessing the Site, you accept the practices described in this Privacy Policy. If you prefer that we not collect and process information about you, please do not access the Service.

Age of Consent

The products we sell on our site or through our services are highly regulated and age-restricted. We are required and committed to preventing sales to anyone under the legal purchasing age. By accessing our site, you confirm that you are at least the age of majority in your state or province of residence.

Information We Collect

We collect information about an identifiable individual, including your name, email address, telephone number, payment card information, billing address, shipping address, product preferences. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service.

Personal Information that we collect depends on how you use the Service, including making a purchase or a return, contacting us via any customer service method, signing up to receive promotional emails or other communication, participating in customer research, surveys, contests or promotions, or otherwise communicate information to us. Providing your personal information to us is your choice. If you choose not to provide us with certain personal information, you may not be able to take advantage of certain Site features.

When you use the Services or browse the Site, we automatically receive some technical information about the hardware and software used. Additionally, as you browse the Site, we receive information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Information Sharing

HQD does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. We may, however, use, process and disclose Personal Information to fulfill your orders, process and collect your payments, send information to customers about orders, send you promotional marketing material, improve the Service to better meet your needs, enforce HQD's agreements with you, provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, rewards and loyalty programs and other policies, prevent fraud and other prohibited or illegal activities, and comply with potential requests of law enforcement or data protection agencies.

HQD employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending text message alerts, postal mail and email, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose. HQD retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. If you do not want us to use your Personal Information to contact you, please tell us, HQD will respect your wishes.

Information Security

We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect the personal information that they must access to serve you and to honour your preferences about contacts you receive. When you send or otherwise transmit your Personal Information to or through the Sites, we use various security measures to help protect your information and online transactions with us. Please understand, however, that third parties can access information despite our efforts.

Without limiting the terms of our Terms of Use and this Privacy Policy, you understand that we do not guarantee that your use of the Site and/or information provided by you will be private or secure, and we are not responsible or liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Site. You also understand that any information provided by you or collected by our agents in connection with your use of the Site or us will be used in the manner described in our Terms of Use. Please do not use the Site if you do not agree to the terms and conditions described in this Privacy Policy.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after posting the revised Privacy Policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

If you have any questions, comments or complaints about this Privacy Policy, please email us at support@shopHQD.ca